At , we’re dedicated to delivering a smooth, reliable shipping and fulfillment experience for every request. Below is a detailed breakdown of our shipping practices to help you understand timelines, responsibilities, and support options:
All requests are processed within 1–3 business days (Monday through Friday, excluding major U.S. and Canadian public holidays like Thanksgiving, Christmas, or Canada Day). During peak periods (e.g., holiday seasons), processing may take the full 3 business days, but we strive to keep delays to a minimum.
For requests destined for Canada, an additional 1–2 business days may be required to complete mandatory steps: preparing customs documentation (to comply with Canadian import regulations) and verifying shipping details (e.g., address accuracy, delivery eligibility). This extra time helps prevent hold-ups at the border and ensures your request moves through customs smoothly.
We partner with USPS to provide secure, timely delivery across the U.S. and Canada. Estimated delivery windows (calculated from the date of dispatch) are as follows:
- United States: 5–7 business days
- Canada: 7–15 business days
Once your request is shipped, we’ll send a confirmation email containing a unique tracking number and a direct link to monitor its progress. You can use this link to check real-time updates on delivery status, from dispatch to final drop-off.
Please note that delivery timelines are estimates, not guarantees. Unforeseen circumstances beyond our control may cause delays, including:
- Extreme weather events (e.g., blizzards, hurricanes) that disrupt transportation networks;
- Extended customs clearance processes (for Canadian orders);
- Peak shipping periods (e.g., holiday seasons, sales events) that strain carrier capacity;
- Address verification issues or missed delivery attempts (e.g., no one available to receive the package).
We will notify you promptly if we become aware of significant delays affecting your request.
For requests shipped to Canada, import duties, taxes, or customs brokerage fees may be assessed by the Canada Border Services Agency (CBSA) or the delivery carrier. These charges are determined by Canadian regulatory requirements and the value of your request—they are not set by
[email protected].
You (the recipient) are solely responsible for paying all applicable customs, duties, and taxes. These fees are non-refundable, even if you return your request or receive a refund for other reasons. When refunds are approved for eligible Canadian requests, they will include the total amount of your request and (if required by Canadian law) the original shipping fee—duties, taxes, or customs fees you paid will not be included in the refund.
If you have questions about shipping timelines, tracking updates, customs requirements, or any other delivery-related concerns, please reach out to our support team at:
[email protected]Our team is available to assist you with tracking inquiries, address corrections (where possible), or clarification on customs responsibilities—we’re here to help ensure your fulfillment experience is as stress-free as possible.
Thank you for trusting
[email protected] with your requests. We appreciate your patience and understanding as we work to get your order to you safely and on time!
