At , we’re committed to transparent, secure payment practices that align with our values of sustainability and integrity—ensuring every transaction is straightforward and protected.
We accept major credit and debit cards for seamless transactions, including:
- Visa
- Mastercard
- American Express
These widely used payment options are chosen to provide convenience and accessibility for our customers across the U.S. and Canada.
The currency for your transaction is determined exclusively by your shipping destination, with no exceptions:
- United States: All requests shipped to U.S. addresses are priced and charged in U.S. Dollars (USD).
- Canada: All requests shipped to Canadian addresses are priced and charged in Canadian Dollars (CAD).
The currency selector tool displayed at the top of our website is provided solely for your viewing convenience—to help you estimate costs in your preferred currency. It does not alter the actual transaction currency, which is tied directly to where your request is being delivered.
If your payment card is issued in a country outside the U.S. or Canada, or uses a currency other than the transaction currency (USD/CAD), your bank or card issuer may apply:
- A foreign exchange rate (set by your financial institution) to convert the transaction amount to your card’s currency;
- A foreign transaction fee (charged by your bank, not by D. Jones Standard Studio).
These fees are determined entirely by your card issuer and are not within our control—we recommend checking with your bank if you have questions about their currency conversion policies.
Your payment security is our top priority, and we’ve implemented robust measures to safeguard your financial data:
- Enterprise-grade encryption: All payment information is encrypted during transmission using industry-leading technology, ensuring sensitive data is unreadable to unauthorized parties.
- Trusted third-party processors: Every transaction is securely processed through a reputable external payment provider with strict compliance standards (e.g., PCI DSS). These partners specialize in payment security and are held to rigorous data protection requirements.
- No storage of full card details: We never store complete credit/debit card numbers on our internal servers. Only tokenized data (non-sensitive placeholders) is retained for future transaction verification, minimizing data risk.
When you submit a request, your bank may place a temporary authorization hold on your card for the full amount. This is a standard banking practice to:
- Verify that your card has sufficient funds to cover the transaction;
- Confirm the card is valid and not reported lost/stolen.
The authorization hold is not a final charge—it will be released if you cancel your request before processing, or replaced with a final charge once your request is confirmed and prepared for fulfillment.
If a payment is declined (e.g., insufficient funds, expired card, security restrictions) or flagged for additional review, we will contact you promptly to verify details (e.g., billing address, card expiration date). If we are unable to successfully resolve the payment issue, we reserve the right to cancel your request to prevent unauthorized activity.
All approved refunds are credited back to your original payment method (the card or account used at checkout)—this ensures a secure, traceable refund process aligned with financial security best practices.
Once we process your refund (after verifying eligibility, such as for returned requests), the timeline for it to appear on your bank or card statement depends on your financial institution’s processing rules:
- Refunds typically reflect within 5–10 business days of processing.
- Some banks may take additional time to post refunds, especially for international cards or during peak periods.
We will send a confirmation email when your refund is initiated, so you can track its progress with your bank.
If you have questions about:
- Transaction charges or authorization holds;
- Refund status or timing;
- Currency conversion or foreign transaction fees;
- Payment security or card verification
please contact our customer service team at
[email protected]. We’re available to assist you promptly and resolve any payment-related concerns.
